Question 1

How does QR ordering work in a real cafe or takeaway?

Accepted Answer

You place your branded QR code where customers naturally see it, such as tables, the counter, or takeaway packaging. A customer scans, browses your menu, and places an order through your branded ordering experience instead of waiting for a paper menu or a separate marketplace storefront. Your team can keep serving the way it already does while the QR journey gives customers another way to order.

Question 2

Which payment providers can I use?

Accepted Answer

CraftSite AI presents PayPal, Stripe, and Square as the supported payment options. The provider you can use depends on availability and eligibility in your country, and each provider sets its own processing fees separately from the monthly CraftSite plan.

Question 3

Do I open the payment provider account myself?

Accepted Answer

Yes. Merchants sign up directly with PayPal, Stripe, or Square online, subject to each provider’s country-specific availability and eligibility requirements. During onboarding, we can help you confirm which option best fits your market and branded QR ordering experience.

Question 4

How do payment fees vary by country?

Accepted Answer

Payment availability, eligibility, and processing fees vary by provider and country, so we confirm the current details for your market rather than promising one worldwide rate. If you are operating in Australia and the applicable PayPal fee is approximately 1.2%, we will discuss that Australia-specific figure in your market context only.

Question 5

How do customers earn and redeem loyalty points?

Accepted Answer

Customers earn points from qualifying purchases made through your branded ordering experience, then redeem them against the rewards you make available. The earning rate and reward thresholds can be shaped around your menu and margins during setup, so the program is useful for your business rather than a one-size-fits-all promotion.

Question 6

What custom branding is included for each business?

Accepted Answer

Each business gets its own branded ordering experience rather than a generic shared storefront. Your business identity, including its name, colors, and approved visual assets, is reflected across the QR menu, ordering journey, and loyalty touchpoints included in your plan.

Question 7

What is the difference between the $29 launch plan and the $39 standard plan?

Accepted Answer

The included product experience is the same: QR ordering, loyalty, PayPal, Stripe, or Square payment options where available, and custom branding. The $29 monthly launch price is reserved for the first 1,000 customers worldwide. After that launch allocation is filled, the standard monthly price is $39.

Question 8

Where is the launch offer available?

Accepted Answer

The launch offer is available worldwide to the first 1,000 customers, while PayPal, Stripe, and Square availability, eligibility, and fees remain country-specific. We will confirm the right provider setup for your market before you launch; any approximately 1.2% PayPal fee is an Australia-specific detail where it applies, not a worldwide rate.

Question 9

How do I get started?

Accepted Answer

Join the launch list with your business details and we will help confirm your country, payment-provider availability, branding, and loyalty approach. You can open the relevant PayPal, Stripe, or Square account online, then we can outline the next steps for getting your branded QR ordering experience ready for customers.